Client Services

Community + Health Platform Rollout Program

Unlock the full potential of your systems + processes

We understand that making the decision to move to the MYP platform is in fact the simplest step in the journey to digital transformation. The most impactful work begins at the rollout phase and we are aware there is pressure for new MYP subscribers to get up and running as quickly as possible. With close to 400 subscribers already onboard, we have designed and refined a program that enables our clients to move into MYP efficiently and effectively.

Depending on your particular offer and organisational structure, the inclusions in a standard rollout program are outlined below.

Inclusions

	Plan manager	Specialist	Service provider
Phase 1
Briefing call	✔	✔	✔
System set-up session	✔	✔	✔
Data management session	✔	✔	✔
Data integration* – upload + configurations	✔	✔	✔
Phase 2
Strategy session		✔	✔
Structure + data session	✔	✔	✔
Process review ARM Pro	✔	✔	✔
Phase 3
Process review – GENIUS	✔	✔	✔
IPMS onboarding session	✔
Process review – PocketWatch	✔	✔	✔
Process review – 94six			✔
Process review – GOMS, myDocs + eMarketing			✔
Process review – formSPACE+ IMS			✔
API session	As required	As required	As required
Rollout heath check call 1	✔	✔	✔
Rollout health check call 2	✔	✔	✔
Phase 4
Consolidation + platform review session	✔	✔	✔
Phase 5
Level 2 support for project team	✔	✔	✔
Community network engagement (Facebook group, advanced user group) program	✔	✔	✔
Out of scope	As required	As required	As required

Pricing

The fee for the rollout program is impacted by multiple factors including:

# of Modules

# of Staff

Customisation requirements

Integration requirements

Age of an organisation

Capacity + ability of your project team

Timing for go live

Complexity of processes

Rollout process

All subscribers have access to weekly live MYP Training and 24/7 self-paced myTraining. Module review sessions are pre-booked at the start of the rollout to provide structure and timelines for the Project team. The live or self-paced training session are a prerequisite for the review sessions.
All onboarding sessions are held via Microsoft Teams or GoToTraining. Ideally all attendees in one room with a large screen with individual laptops. When multiple locations are required, a large screen or dual screens are needed.
Implementation requires the completion of set tasks from both the MYP Client services team + the onboarding must be completed within a specified timeframe after start date or additional charges may apply.
Complete agreed post-session tasks.

Timelines

The timing for the rollout depends on the level of engagement, the current status of existing business systems, the quality of project management, available resources and commitment of the team. Specified timeframes for implementation will be provided during the subscription process and implementation planning stages.