client services

community + health platform rollout program

unlock the full potential of your systems + processes

We understand that making the decision to move to the MYP platform is in fact the simplest step in the journey to digital transformation. The most impactful work begins at the rollout phase and we are aware there is pressure for new MYP subscribers to get up and running as quickly as possible. With over 300 subscribers already onboard, we have designed and refined a program that enables our clients to move into MYP efficiently and effectively.

Depending on your particular offer and organisational structure, the inclusions in a standard rollout program are outlined below.



Plan manager


Service provider

Phase 1

Briefing call

System set-up session

Data management session

Data integration* - upload + configurations

Phase 2

Strategy session


Structure + data session

Process review  ARM Pro

Phase 3

Process review - GENIUS

IPMS onboarding session



Process review - PocketWatch

Process review - 94six



Process review - GOMS, myDocs + eMarketing



Process review - formSPACE+ IMS



API session

As required

As required

As required

Rollout heath check call 1

Rollout health check call 2

Phase 4

Consolidation + platform review session

Phase 5

Level 2 support for project team 

Community network engagement (Facebook group, advanced user group) program

Out of scope

As required

As required

As required


The fee for the rollout program is impacted by multiple factors including:

# of modules

# of staff

customisation requirements

integration requirements

age of an organisation

capacity + ability of your project team

timing for go live

complexity of processes

project team

MYP has extensive market experience in delivering expert training to staff and management, and this background has reinforced that the following are fundamental to successful rollout and implementation:

  • Appointment of key team members to your project team (strong operational knowledge, competent technical skills, respected by other team members, disciplined)
  • Relevant team members attend all scheduled implementation and training sessions
  • Arrive on time with working technology - access to a computer with microphone (or phone), camera, dual screen or large screen, relevant access to the system and to Microsoft Teams or GoToTraining, and stay for the duration of the session without interruptions.

rollout process

  • All subscribers have access to weekly live MYP Training and 24/7 self-paced myTraining. Module review sessions are pre-booked at the start of the rollout to provide structure and timelines for the Project team. The live or self-paced training session are a prerequisite for the review sessions.
  • All onboarding sessions are held via Microsoft Teams or GoToTraining. Ideally all attendees in one room with a large screen with individual laptops. When multiple locations are required, a large screen or dual screens are needed.
  • Implementation requires the completion of set tasks from both the MYP Client services team + the onboarding must be completed within a specified timeframe after start date or additional charges may apply.
  • Complete agreed post-session tasks.


The timing for the rollout depends on the level of engagement, the current status of existing business systems, the quality of project management, available resources and commitment of the team. Specified timeframes for implementation will be provided during the subscription process and implementation planning stages.