As the Corporate Services Co-ordinator at MYP, Amanda is pivotal in ensuring the efficient and professional co-ordination and delivery of a range of administrative, human resource and finance functions across teams. This means working closely with the Director – Quality + HR, Corporate Services Manager and all executives.
Amanda has extensive experience in eLearning, Compliance and HR and has a Certificate IV in Training & Assessment and a Certificate IV in Finance (Mortgage Broking).
Matt has over 22 years’ experience in general management and executive roles and has specialised in the not-for-profit sector (disability and community). He is renowned as an interpretive expert who can simplify the complexity of the disability and community sectors regulations, operational guidelines and legislation to maximise outcomes for service users and improve efficiency for providers.
Matt’s passion for delivering highly effective and purposeful systems to drive organisations strategic outcomes and maximise the effectiveness for staff in their day-to-day roles underpins his strong desire to deliver real outcomes for participants and service users.
Along with his extensive corporate and not-for-profit experience, Matt has a Post Graduate Certificate in Marketing and Management.
Peter has more than 20 years of experience providing technical and architectural guidance, developing innovative solutions and managing the deployment of high-profile IT projects. During his career, Peter has developed in-depth technical expertise and knowledge of processes and procedures, has established a proven track record driving technical and architectural development, and delivered solutions that align with client requirements and strategic business outcomes.
As the CTO at MYP, Peter is responsible for the development and engineering function of the business in driving delivery of the product roadmap and mentoring and supporting Team Leads in the management of their teams.
Peter holds a Bachelor of Information Technology.
Sam is a long-term member of the MYP team, with extensive knowledge of the MYP platform and its future roadmap.
As Technical Manager, Sam is responsible for ensuring that the MYP platform is secure, using current supported technologies and is performing optimally.
With MYP’s focus on continuous improvement and innovation, Sam plays a pivotal role in driving the release and other processes, allowing MYP to evolve to meet the needs of our Subscribers with minimal disruption.
Sam leads a team of Software Engineers, while also supporting other Technical Team Leads in, developing MYP’s multi-sector solutions.
Sam has a Bachelor of Information Technology (Software Engineering).
John has over 30 years’ experience servicing a number of different vertical industries across the private and public sector in Australia, New Zealand, UK and North America. He has held numerous executive positions within the software product industry, where he provided solutions to the Human Resources and Payroll sector and the Hair and Beauty industry.
John has a track record in building and fostering teams to deliver the best possible client experience and a passion for driving change to meet the constantly evolving demands of the market.
In addition to his experience, John holds a Bachelor of Business.
A key part of the MYP’s client support team, Benjamin has several years’ experience in customer service and a keen interest in cloud based systems, project development, business analytics and client engagement.
Benjamin works with clients to specify, design and implement solutions in relation to onboarding, system developments, improvement requests, client customisations, integrations and general user support. In addition, Benjamin supports the team with platform rollout projects.
Benjamin has a Bachelor of Information Technology, with a focus on System Services and Informatics.
Tamar is a highly experienced educator with a background in Adult and Child learning and coaching. She is responsible for driving an innovative learning and development program for MYP Subscribers that meets their learning needs using the latest learning techniques and technology.
Tamar delivers face-to-face and online Certified Training to MYP Subscribers to ensure effective use and implementation of their business systems. She is also responsible for managing the MYP Certified Trainer program.
Tamar holds a Bachelor of Arts, Graduate Diploma in Education, Cert IV in Training & Assessment and Cert IV in Career Development.
Single integration $450
Two integrations $800
Three integrations $1,100
Four integrations $1,300
* +GST if applicable
Due to a technical issue being experienced by our hosting provider, MYP is currently unavailable.
We apologise for any inconvenience.
We are working with our hosting provider to resolve the issue and provide access as soon as possible.
Due to a general Telstra outage impacting our hosting provider, MYP is currently unavailable.
We apologise for any inconvenience.
We are working with our hosting provider to resolve the issue and provide access as soon as possible.
The technical issues impacting access have been resolved and the system is now fully operational.
We apologise for any inconvenience.
As Corporate Services Manager, Anita is responsible for the finance and administration functions at MYP. This involves both an internal focus and engagement with MYP clients on financial matters and in supporting them with MYP integrations to their own accounting system. The diverse nature of this role and Anita’s skill set includes co-ordination of development projects.
Anita is also a qualified software tester and heavily involved in ensuring new modules and the regular MYP system updates meet quality standards in preparation for release.
Anita is a Chartered Accountant and holds a Bachelor of Commerce/Administration and a Bachelor of Arts.
Natalie is a key member of MYP’s client support team. With a background in technology and experience in the professional services sector, Natalie is a specialist in best practice processes for Plan Management and Support Co-ordination.
Natalie drives client success by coordinating client rollouts and ensuring successful implementation of the MYP platform into their unique organisations. She also delivers product demonstrations and training and is responsible for developing and maintaining client resources including myHelp.
Natalie has a Bachelor of Information Technology (Digital Media & Entertainment).
Rory has experience in business-to-business service delivery across a variety of industries along with a keen interest in client engagement and technical problem solving.
As an integral member of the Client Support Team, Rory provides broad client support including system rollout projects, data uploads, training and ongoing ticket support. He also works closely with the team of Software Engineers, ensuring the continuous improvement and development of the MYP platform.
Rory has a Bachelor of Information Technology, majoring in information systems and processes and a Bachelor of Economics.
| Do we need a subscription for every staff member? |   |
Every staff member who needs to access the system will have to have their own login. This means every staff member who needs access will be included in the number of staff in the subscription.
| Can the system be accessed remotely? | |
Provided a Subscriber has an internet connection, they can access MYP via a URL.
| How long have you been providing software to community clients? | |
MYP has been designing and developing cloud software solutions since 2006. Our first introduction to the unique needs of the community sector was in 2010 and the MYP platform for the community sector has developed since then.
| Does MYP connect with the NDIA portal? | |
MYP provide an Excel or CSV file correctly formatted which can then be uploaded to the NDIA portal to enable financial claims.
| How long will implementation take? | |
Depending on the unique requirements of each client, implementation (rollout) of the MYP platform can happen very efficiently. MYP’s Client Services Manager and Client Support Officers will work closely with your project team to support you in meeting your implementation goals. Typically, this process will be between 4 to 12 weeks.
| What training and support is provided? | |
MYP provides a comprehensive range of custom and standard services. MYP requires new clients to engage in a structured rollout/ implementation process which includes a tailored training program.
There are two rollout options and the fees associated with these options will depend on the modules selected and the size of the organisation. These options are designed to provide fee flexibility depending on the circumstances of the organisation. Rollout Pro is the more comprehensive rollout program and includes greater involvement from MYP in areas such as integrations and customisation of the platform and staff training. Rollout Lite provides a basic set-up and training program. Fees charged are invoiced over the period of the rollout so they align with the services delivered.
In addition, ongoing access to a 24/7 online training platform, comprehensive myHelp articles and a ticket support system ensure clients have all the support they need.
| Where is the MYP help desk located? | |
MYP is based in Brisbane in Queensland.
| How secure is our data? | |
Data is stored in secure data centres located in relevant regions as required by law (e.g. Australia and New Zealand data in Australia). MYP offers multiple levels of security and data protection, including encryption at the database level. Additional safety measures, such as penetration testing, are conducted regularly to ensure ongoing preventative security strategies are implemented. Data is backed up on a daily basis and in the unlikely scenario of a catastrophic event at one data centre, the data is also replicated in a separate data centre in a different location.
| Can we have a trial system? | |
MYP does not provide access to trial subscriptions. As a sophisticated solutions platform, users need to be trained and have the system tailored to their requirements (including addressing issues like integration with financial software). As none of these actions take place before a trial, the trial will fail. MYP is happy to conduct numerous demonstrations with the relevant members of your team to address any questions or scenarios, to ensure you are confident in your decision prior to commencement.
| Are there any set-up costs? | |
Our rollout and training package is inclusive of the set-up required. This information is available on request.
| What accounting packages do you integrate with? | |
We integrate with MYOB AR Live and XERO.
| What modules do you recommend for a comprehensive community platform? | |
During the demonstration process, we work with you to assess your needs and identify which modules in the MYP platform will be most beneficial. Details of each module are available in the MYP Marketplace. ARM Pro (the MYP CRM hub) is the only module that is mandatory.
| How can the MYP modules reduce administration time? | |
Using the MYP suite of modules allows efficiencies across key work processes in most operating areas. Aside from process efficiencies, there is also improved access to information, documentation, data along with integration benefits with other systems such as accounting software. In addition, a number of the MYP modules enable client access to their own information and dashboards reducing reporting time and providing greater information transparency.
| Does MYP have a mobile app? | |
The MYP module suite is mobile responsive meaning that there is no need for a mobile app. The system can be accessed via URL on mobile devices such as tablets or phones.
| Can we add additional modules later? | |
Absolutely. In order to make the most from your subscription it is best to discuss your needs with our team who will work with you to put together a comprehensive plan and timeline for subscription.
| What makes MYP different to other community software? | |
MYP is an integrated platform in which all modules talk to each other, meaning there is no need to purchase multiple pieces of software. One database, one user experience, one user interface, one login.
James has experience in the education, media and communications and information technology sectors.
As a key member of the Client Support Team, James provides broad client support including system rollout projects, data uploads, training and ongoing ticket support.
James has a Bachelor of Journalism, a Graduate Diploma in Education and a Graduate Certificate in Information Technology.
PLEASE READ THE TERMS AND CONDITIONS OF THIS MYP CERTIFIED PARTNER AGREEMENT CAREFULLY. BY AGREEING TO THE TERMS OF THIS AGREEMENT,
YOU ARE AGREEING TO BE BOUND BY THIS AGREEMENT AS FROM THE DATE YOU SUBMIT YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS.
IF YOU DO NOT ACCEPT THE TERMS OF THIS AGREEMENT, DO NOT PROCEED.
These are the standard Terms & Conditions which apply to MYP Certified Partners (You and Your) introducing Subscribers to the Subscription
Service owned by myYardstick Holdings Pty Ltd (MYH, We, Us and Our) and distributed by Our Licensee MYP Corporation Pty Ltd (MYPCorp).
This Agreement applies in addition to and does not derogate from other terms and conditions that expressly apply to use of the Subscription
Service, or any other products or services supplied from, on or by MYH, MYPCorp or the Website.
We grant to You the non-exclusive right from the date of Your acceptance of this Agreement until it is validly terminated to introduce
or resell the Products to Subscribers as permitted by this Agreement.
As an MYP Certified Partner, you agree to be allocated the status of either MYP Partner or MYP Platinum Partner. Your obligations and
rights as an MYP Partner or MYP Platinum Partner are as specified in this Agreement and Schedule. You agree that We have the right to
vary your Status from MYP Platinum Partner to MYP Partner at any time at Our discretion when you fail to meet the Requirements and/or
Sales Targets of the MYP Platinum Partner status as specified in this Agreement and Schedule.
This Agreement establishes a relationship which is solely that of supplier and reseller of the Products and does not imply a relationship
of partnership or joint venture agency or any relationship which would enable You to bind Us.
You may not make any representation regarding the Products to Subscribers which is not set out in Our published specifications
and material with respect to the Products and the Documentation. Any contract put forward by You in connection with the Products
shall be between the Subscriber and Us, unless otherwise agreed in writing.
We will provide user support to Subscribers and Users who have completed relevant Certified Product Training with Us.
Where a user experiences a technical fault, MYPCorp will provide support through the online MYP Support module.
In the event of either termination or lapse of the Subscriber’s subscription or MYP Partner Status, all right, title or interest in Your Business System or Business Systems transfers to MYH, unless agreed in writing by MYH or MYPCorp to the contrary;
We grant to You a limited license to use the Intellectual Property Rights for the purposes of this Agreement but subject to the
following restrictions:
We grant to You a right to introduce other Certified Partners to Us. Where You introduce other Certified Partners to Us and the Introduced
Certified Partner enters into this agreement with Us and the Introduced Certified Partner introduces Subscribers to Us, You will receive the
Remuneration from these Subscriptions as specified in the Schedule in this Agreement.
You hereby assign all Rights, title and interest absolutely both now and in the future to any Improvements and goodwill
to Us and in doing so agree to execute all documents and do all things necessary including making full disclosure to assure
this assignment.
We shall defend, at Our expense, any claim (the ‘Claim’), brought against You alleging that any Product and/or Documentation
as acquired under this Agreement infringes an Intellectual Property Right of a third party. We shall pay all costs and
damages awarded or agreed to in settlement of a Claim PROVIDED THAT You furnish Us with prompt written Notice of the
Claim and provide Us with reasonable assistance and sole authority to defend or settle the Claim.
You shall resell the Products as directed by Us and in accordance with Our pricing policy which may be varied from time to time by Us.
We shall pay Your Remuneration in the manner specified in the Schedule in this Agreement from all completed Product sales by You.
We may terminate this Agreement by Notice if You:
If We terminate this Agreement in accordance with clause 8.1, You shall:
You shall treat as confidential and not disclose to any third party or use on Your behalf any of Our Confidential Information which You
may obtain under this Agreement, except that You may use such information to the extent necessary for the performance of this Agreement.
If a party is prevented, hindered or delayed from performing its Obligations under this Agreement (other than an Obligation to pay money)
by an Event of Force Majeure, and that party notifies the other of the event, then as long as that situation continues, that party shall
be excused from performance of the Obligation to the extent it is so prevented, hindered or delayed, and the time for performance of
the Obligation shall be extended accordingly, but time shall continue to remain of the essence.
All Products, tools, collateral, systems, methodologies etc supplied by Us to You under the terms of this Agreement shall remain Our
sole and absolute property both in law and in equity until You shall have paid the agreed price and, during that time, You acknowledge
that You are bailee of the Products for Us PROVIDED THAT no title shall pass in respect of software which is licensed only and any implied
or actual licence hereunder is revoked upon non-payment.
No variation of this Agreement nor consent to a departure by a party from a provision, shall be of effect unless it is in writing
and signed by the parties or (in the case of a waiver) by the party giving it.
You shall not be entitled to assign Your Rights or Obligations under this Agreement without Our prior written consent, which
consent may be given or withheld, or given on conditions, that We, in Our absolute discretion, decide.
This Agreement is governed by and construed in accordance with the laws of Queensland, Australia.
If any provision of these terms and conditions shall be held to be invalid, illegal or unenforceable such provision shall be forced
to the full extent permitted by applicable law and the validity, legality and enforceability of the remaining provisions shall not
in any way be effected or impaired by it thereby.
This Agreement constitutes the entire agreement between the parties.
In this Agreement, unless the context or subject matter otherwise require:
‘Annual Partner Points’ means the annual points required by You to retain Partner Platinum status
and the benefits of that status as specified in the Schedule;
‘Business System/s’ means any business or organisational activity, action, process, task, information, method, program, concept, technique and/or other proprietary knowledge that accesses, uses, incorporates, engages, integrates with and/or is developed with or uses MYH’s proprietary framework, program or module;
‘Business System/s Owner’ means any person, business, organisation, Partner or Subscriber who contracts MYPCorp to design, develop, create or construct a Business System or Business Systems;
‘Partner’means the MYP Certified Partner or MYP Partner;
‘Certified Product Training’ means training provided to Users on the Products by a trainer certified by Us that enables the Subscriber to access Level 2 support from Us;
‘Clear Funds’ means money that has been deposited with Us and is free of any encumbrance and can be used in any lawful
manner determined solely by Us;
‘Confidential Information’ shall mean all the information relating to the Products including but not limited to:
The Confidential Information does not include any information that:
‘Current Subscriber/s’ means a person, company, trust or other entity that has subscribed to the Products and who, at that
time, are not in breach of any MYP website or subscription Terms and Conditions;
‘Documentation’ means all manuals, documents, brochures and technical information supplied by Us in relation to the Products;
‘Improvements’ means any improvement, modification, enhancement, derivative, application or use of the Products conceived,
created or arising during or subsequent to Your access to the Intellectual Property Rights including all Future Rights to such
Intellectual Property Rights;
‘Intellectual Property Rights’ means;
‘Introduced Certified Partner’ means a person, company, trust or other entity who was introduced to Us by You and who has
subsequently become Our Certified Partner;
‘MYP Products License’ means the standard terms and conditions entered into between Us and any Subscriber as detailed on Our
website which may be varied by Us at any time in accordance with those terms and conditions;
‘Notice’ means a written notice, consent, approval, direction, order or other communication;
‘Obligation’ means any legal, equitable, contractual, statutory or other obligation, agreement, covenant, commitment, duty, undertaking or liability;
‘Products’ means MYP modules, apps, diagnostics, systems, reports, applications delivered in a Software-as-a-Service environment by Us and as they exist and are developed from time to time and over time;
‘Remuneration’ means the amount paid to Partners and/or Business System Owners as specified in the Schedule;
‘Right/s’ means an entitlement to ownership of property or some interest in either real or personal property;
‘Sales Target’ means the annual Product sales target for Certified Partners as specified in the Schedule in this Agreement;
‘Services’ means information, consulting, training, coaching, support and any other services provided by Us through Our staff, representatives, contractors or the MYP application;
‘Specified Persons’ means the person named as such in the Reference Schedule;
‘Subscriber’ means a person, company, trust or other entity that has subscribed to the Products;
‘Users’ means a person who has been granted access to the Products by a Current Subscriber.
We offer two (2) levels of Certified Partner Status and, unless otherwise agreed in writing by Us, the Partner Remuneration
for each Certified Partner level is as specified below:
| Partner Level | Description of Requirements | Sales Targets | Partner Remuneration¹ |
|---|---|---|---|
| MYP Partner | Introduces Subscribers to MYP and/or processes new subscribers through the MYP website. | No minimum target | 10% of subscription income from introduced Subscribers for the term of their subscription |
| MYP Platinum Partner² | Introduces Subscribers to MYP and/or processes new subscribers through the MYP website.
Achieves the minimum sales target requirements and the annual points requirements to retain MYP Platinum Partner status³ |
Minimum of five new Subscribers in the first 12 months.
Retention of five or more Subscribers in perpetuity after the first 12 months. Secure at least one new Subscriber each year after the first 12 months. |
20% of subscription income from introduced Subscribers for the term of their subscription
10% of subscription income from Subscribers introduced by MYP Partners or MYP Platinum Partners who have been introduced to Us by You |
¹ You are responsible for ensuring Your unique Certified Partner code is entered when introducing or subscribing a new
Subscriber to MYP. Failure to comply with this may result in the Subscriber not being connected to You and, as a consequence,
the Certified Partner Remuneration will not be paid to You. You agree that We will not be liable for Partner Remuneration where
You have failed to provide your Certified Partner code when subscribing a new Subscriber.
² Where an MYP Platinum Partner fails to meet their sales targets or annual points requirements, the Certified Partner
will lose their MYP Platinum Partner status and will be converted to an MYP Partner by Us until they have again achieved the
minimum requirements of the MYP Platinum Partner. Where an MYP Platinum Partner loses their Platinum status, the Partner
Remuneration for existing and new Subscribers they have introduced will be altered to reflect their current Certified Partner
status.
³ To retain MYP Platinum Partner Status, the MYP Platinum Partner must achieve a minimum of 100 MYP Points every 12
months following the commencement of this Agreement. The MYP Platinum Partner can achieve these MYP Points in the following
manner:
|
50 points |
|
10 points |
|
10 points |
|
10 points |
|
5 points |
MYP Platinum Partners may, if approved by Us in writing, generate additional remuneration by offering other services associated with Us.
The table below specifies those services and the associated remuneration sharing arrangements.
| Item | Your Share of Revenue | Our Share of Revenue (including 3rd parties such as Business System Owners) |
|---|---|---|
| Consulting fees(Process mapping, Business System design, advisory services etc) | 100% | N/A |
| MYP module and module bundle opportunities (negotiated in large scale markets) | Negotiated | Negotiated |
| Personal/customised training or set-up fees as approved by Us3 | 80% | 20% |
| Business System module development, module modification or report development (wholesale component only) | You will charge retail fee to Subscriber; We will charge wholesale fee to You | 100% of wholesale fee |
You determine who has the commercial relationship with the Subscriber and this selection is made in the subscription process.
This choice will impact on billing and payment arrangements between the parties.
Where You have the direct commercial relationship with the Subscriber (i.e. where the Subscriber remits MYP fees and subscription
income direct to You), You have the financial and legal responsibility for paying to Us all fees for the Subscriber relating to the
development, training and use of the Products, less the amount that would be paid by Us to You as specified in this Schedule.
| Subscriber commercial relationship with… | Billing to Subscriber | Payment to CP/IPO |
|---|---|---|
| Us | We will invoice all services and subscriptions to the Subscriber | We will pay all income due to You and any other relevant party by the 7th day of the month following when payment was made by the Subscriber. |
| You | You will invoice all services and subscriptions to the Subscriber | We will invoice You on the last day of the month for Our income for that month. You agree to pay the invoice in line with the invoice terms. We will then remit any amount due to any other party. |
Unless otherwise agreed in writing by Us, Business System Owners whose Business Systems were first offered for subscription on the MYPCorp Marketplace from 1 January 2015 will receive Remuneration equal to 40% of subscription revenue earned from Subscribers to the Business System owned by the Business System Owner and offered for subscription in the MYPCorp Marketplace.
We will pay all Remuneration due to You within ten (10) business days of the month following the date We received Clear Funds from the Subscriber.
You will pay all prices, cheques, fees due to Us by You in accordance with the terms of trade specified on Our invoice to You.
Steven has a significant executive background with numerous CEO and management roles in large accounting, legal, financial services and consulting organisations prior to founding MYP. In his consulting work, Steven worked extensively with SME, corporate, government, community, disability and health sectors.
As a co-founder of MYP, Steven’s passion continues to be on aligning the relationship and objectives of clients to the MYP offer so that we deliver genuine and sustainable value.
Along with his experience, Steven has a Bachelor of Education, Master of Business Administration and a Graduate Diploma in Applied Finance & Investment.
Jenny has a significant executive background in operations, human resources, education, training and development, assessment and professional services.
Jenny is a co-founder of MYP and heads-up key operational areas including HR and quality systems. In addition, Jenny is the Director responsible for engagement with the education sector.
Jenny has a Bachelor of Arts, Bachelor of Education and Master of Education (Guidance and Counselling).
As the Marketing Manager for MYP, Madelene is responsible for developing, managing and executing the marketing and communications strategy for MYP. This includes building effective and sustainable marketing and communications programs, co-ordinating MYP events and the annual conference (MYPcon) and ensuring strong engagement with clients and other stakeholders. With the support of her team, Madelene is also responsible for the tools and collateral that support the MYP brand strategy.
Madelene has a background in marketing and communications, most recently in the aged care industry. This experience has reinforced her appreciation of the importance of the right technology to improve efficiency, secure compliance and reduce administrative costs for organisations in the community sector. Madelene also volunteers her time to assist an NFP organisation that focuses on increasing the volunteering participation rates in the younger generation of professionals.
Madelene has a Master of Business Administration and a Double Bachelor of Business (Marketing) and Digital Media (Graphic Design).
Before joining MYP, Ethan had several years’ experience in the Telecommunication and Education sectors. A key member of the MYP team, Ethan works with clients and software engineers to support solution implementation, onboarding and continuous improvement.
With a Bachelor of Engineering (Electronics and Information) and Master of Commerce (Information Systems), Ethan has a strong interest in systems analysis and design, process improvement, project management and client engagement.
Chris has an extensive background in accelerating the growth of businesses and has been instrumental in driving the expansion strategy for some of Australia’s biggest brands including Amart All Sports, Lorna Jane and others.
Chris established MYMAX, a Brisbane-based investing and consulting firm specialising in accelerated growth, through business model development, and exit strategies for private companies. He is also a Facilitator of the UQ Business School Australian Owner Manager Program – the first executive program in Australia specifically designed to meet the needs of SME business owners – and a Project Faculty Member on the UQ Wharton Global Consulting Practicum MBA Program.
Mark is the Co-Founder and Managing Director of Armitage Associates.
Mark co-founded Armitage Associates in 2016 in partnership with the Schwartz family. Mark started his career as a consultant with McKinsey & Co in Sydney. In 2009, he founded Longreach Capital in Chicago and returned to Australia in 2011 where he spent over 5 years leading the investment team at M. H. Carnegie & Co as the firm’s Investment Director and Partner.
Mark has an MBA from Harvard Business (graduated Baker Scholar) and a Bachelor of Commerce and Bachelor of Economics from the University of Queensland.
In his role at MYP, Rifat brings a diverse set of experiences from industries including telecommunications, banking, education and fast-moving consumer goods. This background means he is well-positioned to engage with a wide range of MYP clients.
Rifat is committed to providing exceptional client support in the various aspects of his role, from system rollout projects and onboarding, to training, ticket support and solutions testing.
Rifat’s key interests include business analytics, stakeholder management, process modelling and enterprise systems in the information and cloud technology domain.
Rifat has a Bachelor of Business Administration (Finance & Economics) and a Master of Business Information Systems.
Kunal is highly experienced in resolving complex business problems and achieving effective client engagement with technology platforms.
As a Client Success Manager, Kunal’s role is to work with clients to understand their business needs, culture, challenges and goals and then translate this knowledge into a successful solution implementation and adoption. With an extensive background in human interaction with technology, Kunal is well equipped to engage meaningfully with clients and deliver valuable support.
Through effective management, Kunal ensures that MYP is a key element in the success of our subscribers’ organisations and that they are getting real value from their MYP investment.
Kunal has a Bachelor of Information Technology and a Master of Business Administration.
As the Marketing Co-ordinator at MYP, Isabela is at the heart of communication with our clients and is responsible for our outbound campaigns, social presence and website content. Working in conjunction with our Product, Sales and Client facing teams, she ensures our content is timely and relevant for our client base.
Isabela has experience in Marketing with a particular focus around digital and event co-ordination, along with a Certificate in Digital Marketing, Diploma of Event Management and a Bachelor of Business.
As UI/UX Product Designer, Isabelle’s core responsibility is the design and continuous improvement of the user interface and experience on the MYP platform. In this space, Isabelle works closely with our technical team of software engineers and team leads on new functions, features and associated design elements. With a passion for enhancing the user experience, Isabelle actively reviews system improvement suggestions from subscribers and liaises with the Client + Corporate Services teams in order to develop innovative, effective and accessible solutions for subscribers and their clients. Isabelle is also involved in supporting the Sales + Marketing team ensuring efficient communication of new features to clients via pop-ups, videos, myCommunity and myHelp.
Isabelle has a Bachelor of Science, majoring in design and interaction.
