community services + NDIS software
to free up time to do more of what matters
The demands of the community sector mean that there is significant administrative overhead. Too often compliance requirements detract from the resources and energy that could be better directed to clients and important causes. MYP’s platform is uniquely placed to address these challenges.
In short, MYP is a game changer for the community sector bringing together all the key data, information and processes into one environment. MYP helps organisations improve efficiency, control costs and streamline processes in a sector that is changing rapidly and is more demanding than ever.
Watch the video below for a 60 second overview of the MYP platform.
CRM, INFORMATION + PROJECTS HUB
Manage clients, cases, stakeholder relationships, opportunities, projects + client history. Integrate with accounting software, access NDIS price lists + more
THE ULTIMATE COMMUNITY SERVICES PLATFORM
Finally, a software platform for your
SIMPLIFY STAFF + RESOURCE ROSTERING
Create individual + team rosters, keep track of your assets, resources + timesheets, apply complex awards + integrate with your cloud accounting software
DIGITISE + AUTOMATE FORMS, SYSTEMS + REPORTS
Capture, track + access in real time all of the client data you need in one place. formSPACE Pro includes digital signatures
DEVELOP + TRACK
Develop goals, accurately match them to individuals + track progress to deliver person-centric outcomes while meeting reporting requirements
HR SOLUTION, MANAGES TEAM + PERFORMANCE
Manage your staff + volunteers proactively, foster accountability + encourage professional development
COMMUNICATE WITH YOUR STAKEHOLDERS
Grow awareness + engagement amongst stakeholders through newsletters, promotions + events + use eMarketing to broadcast your formSPACE digital forms
ACCESS + MANAGE DOCUMENTS EFFICIENTLY
Retrieve + edit documents where + when you need them, provide client portal access + auto-version documents
MANAGE DONATION CAMPAIGNS
Plan + track all campaigns from one place while maximising ‘giving’ income + minimising administration
INTEGRATED WEBSITES FOR COMMUNITY SECTOR
Connect your website + contacts with your systems, eliminate data entry + maximise opportunity
GOT AN IDEA? BRING YOUR INNOVATIONS TO LIFE
Customise an existing MYP module or work with us to create your own software built around your unique requirements
|Do we need a subscription for every staff member?|
Every staff member who needs to access the system will have to have their own login. This means every staff member who needs access will be included in the number of staff in the subscription.
|Can the system be accessed remotely?|
Provided a Subscriber has an internet connection, they can access MYP via a URL.
|How long have you been providing software to community clients?|
MYP has been designing and developing cloud software solutions since 2006. Our first introduction to the unique needs of the community sector was in 2010 and the MYP platform for the community sector has developed since then.
|Does MYP connect with the NDIA portal?|
MYP provide an Excel or CSV file correctly formatted which can then be uploaded to the NDIA portal to enable financial claims.
|How long will implementation take?|
Depending on the unique requirements of each client, implementation (rollout) of the MYP platform can happen very efficiently. MYP’s Learning + Development Manager and Client Support Officers will work closely with your project team to support you in meeting your implementation goals. Typically, this process will be between 4 to 12 weeks.
|What training and support is provided?|
MYP provides a comprehensive range of custom and standard services. MYP requires new clients to engage in a structured rollout/implementation process which includes a tailored training program.
There are two rollout options and the fees associated with these options will depend on the modules selected and the size of the organisation. These options are designed to provide fee flexibility depending on the circumstances of the organisation. Rollout Pro is the more comprehensive rollout program and includes greater involvement from MYP in areas such as integrations and customisation of the platform and staff training. Rollout Lite provides a basic set-up and training program. Fees charged are invoiced over the period of the rollout so they align with the services delivered.
In addition, ongoing access to a 24/7 online training platform, comprehensive myGuides and a ticket support system ensure clients have all the support they need.
|Where is the MYP help desk located?|
MYP is based in Brisbane in Queensland.
|How secure is our data?|
Data is stored in secure data centres located in relevant regions as required by law (e.g. Australia and New Zealand data in Australia). MYP offers multiple levels of security and data protection, including encryption at the database level. Additional safety measures, such as penetration testing, are conducted regularly to ensure ongoing preventative security strategies are implemented. Data is backed up on a daily basis and in the unlikely scenario of a catastrophic event at one data centre, the data is also replicated in a separate data centre in a different location.
|Can we have a trial system?|
MYP does not provide access to trial subscriptions. As a sophisticated solutions platform, users need to be trained and have the system tailored to their requirements (including addressing issues like integration with financial software). As none of these actions take place before a trial, the trial will fail. MYP is happy to conduct numerous demonstrations with the relevant members of your team to address any questions or scenarios, to ensure you are confident in your decision prior to commencement.
|Are there any set-up costs?|
Our rollout and training package is inclusive of the set-up required. This information is available on request.
|What accounting packages do you integrate with?|
We integrate with MYOB AR Live and XERO.
|What modules do you recommend for a comprehensive community platform?|
During the demonstration process, we work with you to assess your needs and identify which modules in the MYP platform will be most beneficial. Details of each module are available in the MYP Marketplace. ARM Pro (the MYP CRM hub) is the only module that is mandatory.
|How can the MYP modules reduce administration time?|
Using the MYP suite of modules allows efficiencies across key work processes in most operating areas. Aside from process efficiencies, there is also improved access to information, documentation, data along with integration benefits with other systems such as accounting software. In addition, a number of the MYP modules enable client access to their own information and dashboards reducing reporting time and providing greater information transparency.
|Does MYP have a mobile app?|
The MYP module suite is mobile responsive meaning that there is no need for a mobile app. The system can be accessed via URL on mobile devices such as tablets or phones.
|Can we add additional modules later?|
Absolutely. In order to make the most from your subscription it is best to discuss your needs with our team who will work with you to put together a comprehensive plan and timeline for subscription.
|What makes MYP different to other community software?|
MYP is an integrated platform in which all modules talk to each other, meaning there is no need to purchase multiple pieces of software. One database, one user experience, one user interface, one login.
the community services platform trusted by
Working with MYP’s GENIUS has allowed us to automate our business processes and achieve efficiencies, saving both time and money whilst enabling us to provide a high quality service to our clients. The client engagement process helps make compliance a breeze and our clients love the complete transparency provided in their personal GENIUS dashboard. I’d recommend it to any disability service provider looking for a total solution that is cost effective.
A key part of our service delivery is helping clients achieve their individual goals and objectives. GOMS (goal + objective management system) was developed and enables a series of goals to be created and matched to an individual’s activities and programs. An individual and their support staff can then work together towards measurable (and reportable) achievements over time. Accessible via smartphone, tablet or PC in real time, GOMS is a powerful tool for clients, carers and staff alike in ensuring that time and effort is placed to where it can make the most difference. We have had an excellent experience working with the team at MYP. They have taken the time to discuss and understand our needs as an organisation and worked with us to develop what we needed. We now have the ability to track and share information on a person’s goals and objectives in real time with families, staff and allied health professionals.
Having been a user of formSPACE since inception for our business and now the progress to formSPACE Pro, I am now an avid user of the solution across our whole business. The transition from paper-based to digital is great for our business, from corporate governance, compliance, advisory, marketing, cybersecurity, financial services, and intellectual property. The list goes on. All about the commitment to change. It has helped our business set our new digital direction.
formSPACE has helped us to rethink and streamline our workflow processes. Information is handled accurately and efficiently, increasing our capacity whilst ensuring every detail is captured. It is totally customisable, and it has been easy to fit it to our needs.
We selected MYP because we were looking for one database that all staff members can access and update and that can be modified to suit our needs. I also like the ability to add modules as the system is developed.
We originally invested in MYP because it supported our client-side requirements which is the most critical part of our business. We have been able to transfer over and customise modules to suit both our Aged Care clients and participants living with disability. That left fundraising without a solution. Thankfully, after conversations with MYP, we realised that we could create what we needed. The MYP team were able to interpret our brief into an actionable response, allowing us to deliver a successful platform which, I believe, will benefit many community organisations who are looking to invest in MYP. Working with MYP has delivered a solution to our organisation that wasn't previously available in the market. Without this development, we would still have multi-data sources, which can create a lot of extra administration for organisations such as ours. The MYP staff were very approachable and keen to work with us on the development. After I created the initial brief, they took the time to go through and discuss everything to ensure that we were all on the same page. We were able to work together with MYP to ensure that the end result is something that we can all be proud to put our name to.
MYP appeared to be able to deliver the system we needed and we would not have to change to meet their systems. Also, MYP offered a true partnership that allowed us to achieve an ROI not available through other organisations. Working with MYP was an exceptional experience. The most important part was that they paid attention to detail. The second most important aspect was that they understood our business and the third was that they had the technical expertise to build it. The results achieved included a real-time paper-less system that allows us to have conversations based on real information presented in an easy to use format. This will lead to greater outcomes in shorter periods of time because we can actually see what is happening in relation to each client and react accordingly. You will not find a more cost effective way to digitalise your key work practices than through MYP. Your staff will appreciate what it can do for them.
I would like to thank MYP for the 3 days’ of onsite training conducted recently. The feedback that I have received has been nothing but positive. Keeping in mind that some staff are not conversant or lack confidence in using technology in general, originally they thought they might be overwhelmed by the new system. However, by the end of each training session, I could most definitely notice relief that MYP was not as complicated as they originally thought and that it managed to keep its functionality simple. The staff particularly loved the centralising of all documents, the summary screen and overall functionality.
We commenced our MYP subscription in November 2015. At the time, we needed a user friendly client management system that had a monthly fee attached. MYP provides a good system that meets our requirements for managing client information, documentation and goals. We now have all documents in one place which has decreased duplication along with a comprehensive client management system for all our clients. The take up now of all staff is good and further training has assisted. We have found MYP staff to be very helpful at all times. Our Incident reporting which we commissioned MYP to develop has been good and that has been a highlight for us.